Patient surveys conducted by the Centers for Medicare & Medicaid Services (CMS) aim to gauge customer satisfaction with recent inpatient stays at hospitals that treat Medicare and Medicaid participants. The CMS survey asks questions about recent inpatient hospital stays, then standardizes responses into an all-encompassing patient satisfaction rating on a 1 to 5-star scale, with 5-stars being the high score on the scale.  Only six Michigan hospitals earned a five-star patient survey rating.  This included one VA hospital - VA Ann Arbor Healthcare - that customarily does not serve the general public.  Other than the VA hospital, none of the five-star Michigan hospitals in the eyes of patients also rated as a Five-Star Quality Hospital in separate CMS quality-of-care studies.  Here, listed alphabetically, are the six hospitals in Michigan that rated as five-stars for patient experience according to CMS surveys (as of February 4, 2026):

Michigan Hospitals Rated Five-Star in CMS Patient Surveys

1. Bronson Lakeview Hospital
   Location:  Paw Paw
   View Rating Details
   
   
2. Mercy Health Lakeshore Campus / Trinity Health Shelby
   Location:  Shelby
   View Rating Details
   
   
3. Mymichigan Medical Center Gladwin
   
   Location:  Gladwin
   View Rating Details
   
   
4. Sparrow Carson Hospital / UM Health-Sparrow
   Location:  Carson City

   View Rating Details
   
   
5. UP Health System Portage

   Location:  Hancock

   View Rating Details
   
   
6. VA Ann Arbor Healthcare
   Location:  Ann Arbor
   View Rating Details

The Centers for Medicare & Medicaid Services (CMS) periodically runs research surveys to measure patient opinions on recent inpatient stays at hospitals that treat Medicaid and Medicare enrollees.  The CMS methodology involves questioning individuals about their recent inpatient hospital stays at participating hospitals, then aggregating that information into a single, all-encompassing patient satisfaction rating on a one to five-star scale, with 5 stars being the scale's best score.  As of February 4, 2026, only three North Carolina hospitals earned a five-star patient survey rating, and one of those was a VA hospital that doesn't serve the general public.  Excluding the VA hospital, no hospitals in the state that  earned five-stars from patients also rated as a Five-Star Quality Hospital in separate CMS quality-of-care studies.  From patient satisfaction surveys conducted by the CMS, these were the three hospitals in North Carolina that rated as five-stars for patient experience (alphabetically listed):

North Carolina Hospitals with Five-Star CMS Patient Survey Ratings

1. Asheville VA Medical Center
   Location:  Asheville
   View Rating Details
   
   
2. UNC Chatham Hospital
   Location:  Siler City
   View Rating Details
   
   
3. Novant Health Medical Park Hospital

   Location:  Winston-Salem

   View Rating Details